TERMS AND CONDITIONS
We don't really like legal jargon and as such we try to keep it simple for you. The below terms have been designed in a professional way to ensure a smooth and relaxing stay.
By completing an on-line reservation/booking and accepting these terms and conditions, or by placing your booking over the telephone, or by signing and posting/faxing a booking form, you accept these Terms and Conditions as a binding contract between Estia Villas private company on behalf of yourself and any other members of your party. Estia Villas cannot accept your booking without a signed booking form, or a completed online reservation, or your verbal confirmation to proceed if reservation is made over the telephone. A written/emailed confirmation sent to you by Estia Villas means Estia Villas has accepted your booking.
EMAIL ADDRESS & TELEPHONE
It is vital that we have a valid email address. If you change this you should inform us immediately. We correspond by email. Once your booking has been made and we have received your deposit, all further correspondence is by email. We will also email you all of the information that you'll require to get to the villa. We also require a mobile phone so that we can contact your during your stay.
PAYMENT, RESERVATION AND DEPOSIT
Upon completing a villa rental booking for your requested dates we charge a non-refundable 30% deposit of the rental price, plus 30% of any additional concierge services you have booked for you and your party. Once this deposit has been paid it secures your dates. We cannot guarantee any reservation until your deposit has been received. The remaining balance of the rental price, plus any additional concierge services you have booked, plus a fully refundable security/damages deposit (to be determined based on the property selected) is due two calendar months before the rental start date. Bookings made less than two calendar months before the rental starts must be paid in full upon booking. You will be emailed a reminder for the balance and the date it is due to ensure payment is made in time. Payments are made by bank transfer into our bank account or via credit card (details will be sent to you to make payment). Failure to make your payment on time could result in you losing your booking. Debit card carry no issuing surcharge. MasterCard and VISA credit cards carry a 2-3% surcharge. American Express credit cards are subject up to 3.5% surcharge. When using debit or credit cards Euros will be the prevailing currency.
The security deposit for any villa has to be paid and we require you (the client) to inform us of any serious damage or breakages caused during your stay, and a list of all breakages, stains, or damages in writing upon leaving. Where time permits we will do a quick initial check of the property when you depart. We understand that sometimes this is not possible due to various time constraints; such as leaving for your flight on time or our representative not being available. A full and detailed check will take place after your departure and before the next guest's arrival. You will be advised of any faults or damages found after this detailed check (pictures will be taken if possible) and we will advise you as soon as possible the cost of repair or replacement and suitable time must be allowed for us to do this. Anything damaged, spoilt or broken will be charged at the replacement cost. Any items having to be purchased will be replaced with 'like for like', of the same quality and standard. No 'mark-up' will be added. The security deposit will be refunded after the property is fully cleaned and checked as detailed above. In the event the property internally/externally or its belongings, fixtures or fittings are damaged/broken in any way then charges will be deducted from the security deposit and any refund that may be due to the client will be undertaken after repair or replacement being made for the appropriate item. Should the security deposit not cover all the damage, repair or replacement caused then we will request extra funds to make up the difference. You agree to cover such additional damage or replacement costs within 7 days of the notification of the extra costs.
ARRIVAL AND DEPARTURE TIMES
On the first day of your rental the villa will be ready for you from 3pm. You may arrive between 3pm and 5pm however; in any case, we are almost always able to arrange for you to at least drop your bags if you arrive early. If your flight is delayed or cancelled, you are required to contact Estia Villas so we can notify everyone involved - failure to do this may result in a EUR 100 penalty. You may email or call one of our representatives during daytime office hours Mondays through Fridays from 9am - 6pm (GMT+2). Outside of these times please call and text the mobile number of the villa manager you have been given in your arrival information. On your departure day please be ready to meet our representative for an initial villa inspection at 10am. The villa must be vacated by 11am. During the hours of 11am to 3pm our team of cleaners fully check, clean and prepare the villa for the next incoming guests. Unless by prior agreement with Estia Villas, failure to leave by 11am will incur an extra half day rental charge. Failure to leave by 1pm on your departure day will incur an extra full days rental charge.
CANCELLATION AND REFUNDS
If you cancel your booking more than two calendar months before your arrival date then your will lose your deposit only. If you cancel your booking between 8 weeks and 4 weeks prior to arrival then you will be liable for 50% of the villa rental and concierge costs, and if you cancel less than 4 weeks prior to arrival then you will be liable for 100% of the rental and concierge costs.No exceptions to this policy can be made for any reason, therefore holiday insurance with a cancellation policy to cover any such rare occurrence is strongly recommended.
CHANGES TO BOOKING AND PROPERTY AVAILABILITY
Estia Villas reserves the right to amend the booking dates. This may be due to several reasons, not limited to but including, war, adverse weather conditions, riots and or matters concerning participants safety, operational circumstances such as damage caused by fire, or the villa becoming unusable due to utility company work or lack of services, leaks, repair work or any other such reason. In these circumstances the booking may need to be adjusted accordingly. Estia Villas is not liable for any additional costs or losses that may be incurred by the client due to the change of booking. This includes, but is not limited to, any extra hotel reservations or car rentals, or the cost of non-refundable airline tickets. Situations may arise which, in our opinion, make it necessary for us to alter the normal booking schedule. If you cannot accept the dates of any new booking that Estia Villas propose, then Estia Villas will refund monies you have paid for to us in full. We advise that your travel insurance covers holiday curtailment. In the event before your arrival or during your period of rental your villa choice becomes unavailable or unusable for any reason we reserve the right to offer you an alternative property of the same level of quality and in a similar area, or to refund all monies paid to date and cancel the booking. We reserve this right in the case of availability clashes, unexpected, unforeseen or uncontrollable situations. Should Estia Villas successfully be able to you offer a similar property and location, a pro-rated refund for the difference will be refunded if the property offered is a lower rental cost for the same period. If Estia Villas is not able to find a similar property then a full refund of monies paid will be returned, or in the case that some time has been used already at the property before it becomes unavailable then a pro-rata refund will be given. This constitutes the maximum liability of Estia Villas. Estia Villas are not responsible for any other expense or costs incurred including rearranging or cancelling flights or car hire. We strongly recommend holiday insurance cover.
Estia Villas recommends that you take out adequate travel insurance, including cover for medical treatment, accidents and repatriation, and holiday cancellation and curtailment.It is your responsibility that you arrange, or ensure your party have appropriate comprehensive travel insurance. This to include cover for illness, personal injury and travel delay/cancellation. We assume that such a policy is in force before you depart.
VILLA RENTAL RATES AND PRICE GUARANTEE
Prices quoted on our website or through a formal enquiry over email, telephone or fax are those in effect at the time of viewing and remain guaranteed once the 30% reservation deposit has been paid. Once a price has been agreed and deposit paid Estia Villas will not change this price under any circumstances, thus guarding against any potential future price increases due to market conditions.
We are responsible for providing the services listed on our website, where it is within our control. We carefully and regularly monitor our properties. Estia Villas cannot guarantee that all items listed on our website will be functional at all times, however all endeavours will be made to rectify any problems as soon as we possibly can. We reserve the right without prior notice to withdraw any part or all of the facilities available, and to make such changes as may be necessary. Furthermore, it is agreed by you that the owners, operators and agents of the rental property/s of Estia Villas are not the guardians of any customers safety and they, individually or collectively, cannot be held liable in any way for any occurrence, which might result in illness, injury, death or other damage, loss or theft to the customer, his property, or his family, heirs, or assigns. The liability of Estia Villas is limited to a total of the booking price irrespective of the title/claim.
ESTIA VILLAS AGENTS AND REPRESENTATIVES
Our agents and representatives are not a party to this contract, nor are they responsible or liable for failure to provide any service as may be described in our literature pertaining to the contract. The same applies for any service staff included in the servicing of the property.
YOUR DUTY OF CARE
You agree to make sure that the villa is in the same condition when you leave, as it was when you arrived. You must dispose of any rubbish before you leave. You are responsible for removing your rubbish from the villa in appropriate bags to the correct collection places outside the estate. Please ensure you ask our villa representative otherwise you will be charged for this, at EUR 50 for each bag of rubbish we have to clear away. Please let us know immediately if something gets broken, stained, marked or damaged during your stay so that we can replace it at once. Depending on what is broken, we may have to make a charge. Please also ensure that dishes and pots are cleaned. Towels and sheets can be left in each room.
YOUR VILLA INCLUDES
The use of the villa and its facilities as described on our website. The villas are thoroughly checked before your arrival for any damages and any problems that cannot be fixed are recorded. After you depart the damages found during by the villa representative will be final. If you see any stains or markings especially on fabrics, scratches on glass surfaces, broken items of furniture, doors or any item not functioning, you should report it as soon as possible after you arrive and within the first 24 hours after arrival. Estia Villas cannot guarantee that all items or facilities listed on our website will be functional at all times. If you or we find a fault, all endeavours will be made to rectify any problems as soon as we possibly can, you must advise us straight away of any such problems. Items do breakdown, and utility services can get interrupted however rare. No refunds or rate adjustment shall be made for unforeseen mechanical failures. At times we can be in the hands of outside contractors, or waiting for spare parts, but we will push them as hard as we can to rectify any faults as quickly as possible. The villa rental does not include any personal travel insurance, your flight(s) to and from the country of location, or transport to and from the property (unless agreed).
You will be given one or two set of keys upon your arrival In Greece. These must be well guarded and returned to our villa representative upon your departure. Any normal key costs EUR 50 to replace, electronic remote EUR 100 and estate security remote are EUR 150. Any extra costs associated with repairing or replacing locks, keys and doors resulting from misuse will be deducted from the travelers' security deposit.
Our properties are non-smoking properties. Smoking is only allowed outdoors. Please do not throw cigarette filters or cigarette/cigar stubs in gardens or plant pots. If our gardener is required to collect cigarette stubs from these areas a charge of EUR 50 per hour will be made for his time in doing so. If the house smells of smoke then a cleansing of the fabrics will be performed which will cost between EUR 250 and EUR 800 depending upon how much of the villa (sofa's, curtains, linen etc.) need to be cleaned.
Estia Villas, our maintenance team, gardener, housekeeping staff, the representatives of Estia Villas or their sub-contractors have the right of access to the properties at any time with due regard to the convenience of the renter for the purpose of linen changes, pool cleaning, garden maintenance, inspection and/or viewing of the property and to carry out any essential or routine repair or maintenance work.Except for the essential repairs, maintenance, cleaning and regular gardening we will make every effort to schedule such brief showings at a time convenient to you, to respect your privacy, and not interrupt your stay.
OCCUPANCY / MAXIMUM CAPACITY OF PROPERTIES
Under no circumstances may more than the maximum number of persons specified in the property description, or booking form, occupy the property except by prior written agreement by Estia Villas. Estia Villas reserve the right to charge a maximum occupancy charge of 10% of the total property rental cost per person/per night for each person above the maximum number agreed with Estia Villas and specified in the property description. The property cannot be re-let or sublet to any other group/party or individual without the written approval of Estia Villas.
Your rental includes a one bedding change at the start of each week, and one mid-week. For bookings of 5 days or less, then one bedding change at the start of your holiday is performed. Additional daily bedding changes can be arranged at a cost of EUR 25 per single bed, and EUR 35 per double bed. Housekeeping Services of two hours per day is mandatory. This is required for general household cleaning. Our staff can help you with all tasks such as: washing and ironing clothes, making bedrooms, washing dishes and helping you to prepare food, and serving your guests. All cleaning charges must be agreed and paid for in advance of your rental. Daily laundry services can also be arranged at an extra cost. For privacy purposes only, we can move the mandatory two hours daily maid service, until the departure day. However, this will mean that our task of cleaning the villa on a single day will be much harder and time consuming. Extra staff will be required and a charge of EUR 250 will be charged. Our staff are amenable to most requests for help, but please note if help with your laundry is requested then we cannot be held responsible for any shrinkage or damage to clothing.
NOISE DISTURBANCE, EVICTION
Our properties are all located within exclusive private locations. We therefore request you respect our neighbours and keep your noise to acceptable 'talking' levels. If you wish to play music in the evenings then please do so but inside with the doors closed only – never outside. Loud music inside the villa should not be played after 10.30pm. Please keep background music to talking levels when outside. Failure to observe these rules could result in immediate eviction in severe cases and/or loss of your security deposit. Erstia Villas wishes to maintain a family atmosphere for the quiet enjoyment of our guests. We rent to families and responsible adults. Guests shall be respectfully quiet and peaceful, so as not to disturb other residents in the immediate area. The community have very strict rules regarding noise that must be respected. These set strict guidelines is to control excessive noise. It is a criminal offence for people to cause noise and nuisance which results in people being unable to relax and enjoy their home and community life.To avoid noise and nuisance to neighbours it is recommended:- To monitor the level of sound being emitted from electronic devices at all times of the day.- Place music systems on rubber mats and facing towards our properties to help absorb sound.- If going out or returning home late at night take extra care not to disturb neighbours through loud voices and slamming of (car) doors.- Make sure the children are playing in a way that is considerate to neighbours and not causing a disturbance.If we receive a complaint from our neighbours we will notify you directly to reduce your noise. If we then receive a second complaint about careless or excessive noise our community will penalise us with a EUR 250 fine. This amount will be deducted from your security deposit. If we receive a third complaint, this complaint is likely to result in contacting the local authorities and/or police requesting that the person responsible reduces the noise and nuisance to neighbours and the community. At this stage the local authorities may request the villa to be vacated which will result into immediate eviction.The penalties for causing excessive noise are both quickly administered and strictly enforced.
Generally we do not accept animals to any of our villas. However, there may be certain exceptions, such as dogs for the blind. In such cases you must obtain written permission from Estia Villas.
UTILITY USAGE AND ENVIRONMENT
Estia Villas take special care to minimise the impact we place onto the environment. We feel it is both ours, and our guests responsibility to care for the environment. We therefore ask you to think carefully and be thoughtful about the usage of both water and electricity. Included within the cost of your holiday rental is electricity usage. This is ample for normal use of air conditioning, lights, electrical facilities and the hot tub/pool. Some clients unfortunately leave all lights, fans, air conditioning and the hot tub heating/pumps running 24 hours per day. If you do this then the cost of a week's electricity is likely to be 3 to 4 times the level of normal household usage. Extra usage will be deducted from your security deposit. For example air conditioning should never be left on in rooms un-occupied as it only takes 5 minutes to cool a room. Again, air conditioning should never be switched on in rooms with either doors or windows open, this not only defeats the purpose of putting on the air conditioning, but can also lead to breakage of the air conditioning system as it will be over-working trying to cool a room to a desired temperature that it will never be able to reach. Fans should also be switched off when the room is not being used, as should lights and other electrical items. The hot tub should also be switched off when not in use. We thank you in advance for your consideration. It not only helps us to keep our rentals prices as low as possible, it also saves you any extra costs after your holiday, and helps protect our environment as well.
LIABILITY, DUE CARE AND SUPERVISON/INDEMNITY
You accept and acknowledge that you are responsible and liable for the safety and well-being of all your guests, third parties you contract, and any other persons you invite to stay at our properties during the time of the rental. You and your guest(s) are required to take due care when residing at our properties and be especially watchful of children playing in the gardens, near or in the pool or Jacuzzi, remembering there is no lifeguard, and surfaces can be slippery. Children MUST be under supervision of an adult at all times when staying at the Villa. You are not permitted to enter our properties when wet from swimming, as the floors can be slippery. Damage or injury arising as a result shall not be the responsibility of Estia Villas. Estia Villas will be blameless for any injuries incurred during your stay. You are encouraged to act responsibly and courteous during your stay. Under no circumstances can glassware be taken into the pool area.
LOST AND FOUND
Items left at a property will be returned only upon request and at the guest's expense. Estia Villas is not liable for lost items. Estia Villas will only hold items for fourteen (14) days before they are discarded.
Weather conditions can be unpredictable, and can change quickly and significantly. Estia Villas cannot be made liable for unpleasant or unsuitable weather conditions and no refunds are made for such conditions.
Estia Villas cannot predict construction plans in the area and therefore cannot be held responsible for any inconvenience. In the event of building works taking place by local authorities, private developers or neighbours, it is important to note that we are not responsible for such work and we are unable to stop such work taking place and we are unable to control the level of noise. We cannot be held responsible for any building works that take place during your rental period. No refunds can be given in the event of nearby construction.
Means any unusual and unforeseeable circumstances beyond our normal control, which the consequences of could not have been avoided even when exercising all due care. Such circumstances or events include, but are not limited to, war, or threat of war, riot, civil unrest, industrial disputes or strikes, unavoidable technical problems with the villa, transport, or closure or congestion of airports, terrorist activity, natural disasters, industrial disasters, fire, theft, flooding and adverse weather conditions. In the event of any of the above refunds or compensation payments cannot be made.
Verbal changes of contract are not valid unless agreed and confirmed in writing by Estia Villas.
PRINTING, TYPING, TERMS & CONDITIONS, CALCULATION ERRORS AND OMISSIONS
Estia Villas reserve the right to correct any printing or typing errors, omissions or calculation mistakes at any time. We also reserve the right to amend our terms and conditions that apply to your booking at any time and without prior notice.
CONTRACT, COMPLAINTS AND SUGGESTIONS
Estia Villas prides itself on the quality of its properties, and accuracy of its villa descriptions but should a guest feel that the villa has not met its description it should first be brought to the attention of Estia Villas representative at the property. If the guest is not happy with the local resolution, then, any further comments or suggestions should be put in writing, within 14 days of your return, specifying the problems to: firstname.lastname@example.org.
Type of information we collect
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, login credentials (such as e-mail address, password, device used, connection information and browsing history). We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may also use software tools to track communication with prospective clients. We also collect personally identifiable information (including full name, email address, telephone number, messages and other communication notes) in your personal profile.
How do we collect information
When you conduct a transaction on our website such as submitting an enquiry for a villa rental, we collect personal information you give us such as your full name, email address and telephone number, as well as any other preferences stated in the enquiry form and email communication (eg. check-in/out dates, number of adults, children and infants in your group, villa preferences etc). Your personal information will only be used for the specific reasons stated in this policy.
Why do we collect information
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Travel Services outlined in our site
To provide our Visitors, Users and Clients with ongoing customer assistance and support
To be able to contact our Visitors, Users and Clients with general or personalized service-related communication and promotional messages
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services to our Visitors, Users and Clients
To comply with any applicable laws and regulations
How do we store, use, share and disclose our site’s visitors’ personal information
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall per international standards.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
All payments managed offline via Point of Sale (POS) devices adhere to the standards set by the financial institutions that we collaborate with. Any data related to payments are used only for the purpose stated in our Rental Agreement and Terms & Conditions documents for the period of the rental. They are then being deleted safely and not used otherwise.
How do we communicate with our site visitors
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please contact us at email@example.com or send us mail to 45-47 Voulis street, 105 57, Athens, Greece.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at firstname.lastname@example.org or send us mail to 45-47 Voulis street, 105 57, Athens, Greece.